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Schengen Visa Pro

Privacy Policy

Last updated: 5 January 2025

1. Introduction

Schengen Visa Pro ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you use our visa application assistance service.

We are the data controller for the personal data we process. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We collect the following categories of personal data to process your visa application:

Personal Identification

  • Full name (including surname at birth)
  • Date and place of birth
  • Sex
  • Nationality (current and at birth)
  • Marital status

Contact Information

  • Email address
  • Telephone number
  • Home address

Travel Document Information

  • Passport number
  • Passport issue and expiry dates
  • Issuing country

Employment/Education Details

  • Current occupation
  • Employer or educational establishment details
  • Employer/institution address, email, and phone number

Travel Information

  • Purpose of travel
  • Destination countries
  • Travel dates and itinerary
  • Flight details and booking references
  • Accommodation details
  • Travel insurance information

Financial Information

  • Means of financial support for travel
  • Sponsor details (if applicable)
  • Payment information (processed securely by our payment provider)

Uploaded Documents

  • Passport photo
  • Flight and accommodation bookings
  • Travel insurance documents
  • Other supporting documents

Account Data

  • Email address and password (encrypted)
  • BLS portal credentials (for appointment management)

3. How We Use Your Information

We use your personal data to:

  • Process your visa application: Complete the official Schengen visa application form and generate required documents.
  • Book your appointment: Schedule your visa appointment at a BLS Visa Application Centre.
  • Communicate with you: Send updates about your application status, appointment details, and important notifications.
  • Provide customer support: Respond to your enquiries and assist with any issues.
  • Improve our services: Analyse usage patterns to enhance our platform and services.
  • Comply with legal obligations: Maintain records as required by law.

5. Data Sharing

We may share your personal data with:

  • BLS International: To book your visa appointment and submit your application to the Visa Application Centre.
  • Payment Processors: To securely process your payment. We do not store your full payment card details.
  • Cloud Service Providers: To securely store your data. Our providers maintain appropriate security measures and data protection agreements.

We do NOT sell your personal data to third parties for marketing or any other purpose.

6. Data Retention

We retain your personal data for the following periods:

  • Application Data: Retained for 2 years after your visa appointment date, or until you request deletion, whichever is earlier.
  • Account Data: Retained while your account is active. Upon account deletion, data is removed within 30 days.
  • Financial Records: Retained for 7 years as required by UK tax law.
  • Communications: Customer support communications are retained for 2 years.

7. Your Rights

Under the UK GDPR, you have the following rights:

  • Right to Access: You can request a copy of the personal data we hold about you.
  • Right to Rectification: You can request that we correct any inaccurate or incomplete data.
  • Right to Erasure: You can request that we delete your personal data, subject to legal retention requirements.
  • Right to Restrict Processing: You can request that we limit how we use your data.
  • Right to Data Portability: You can request a copy of your data in a machine-readable format.
  • Right to Object: You can object to certain processing of your data, including direct marketing.
  • Right to Withdraw Consent: Where processing is based on consent, you can withdraw it at any time.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within one month.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including:

  • Encryption: All data is encrypted in transit (TLS/SSL) and at rest.
  • Secure Infrastructure: We use reputable cloud providers with robust security certifications.
  • Access Controls: Access to personal data is restricted to authorised personnel only.
  • Regular Security Reviews: We regularly review and update our security practices.

9. International Transfers

Your personal data may be processed in countries outside the UK and European Economic Area (EEA). Where this occurs, we ensure appropriate safeguards are in place, such as:

  • Transfers to countries with adequate data protection laws as recognised by the UK Government.
  • Standard Contractual Clauses approved by the UK Information Commissioner.

10. Cookies

Our website uses essential cookies to:

  • Maintain your session while you use our service.
  • Remember your login status.
  • Ensure security and prevent fraud.

These cookies are strictly necessary for the operation of our website and cannot be disabled.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by email or through a notice on our website. The "Last updated" date at the top of this page indicates when this policy was last revised.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Schengen Visa Pro - Data Protection

Email: [email protected]